We Care About Your Experience With Us!
We work hard to make your service experience easy. And that means giving you great choices, making products simple to set up and operate right out of the box, and being there to support you throughout the U.S. and Canada, whenever you need us. Here are some of the ways our Customer Care team is ready to help:

Customer Care Call Center

Our Call Center team is highly trained and ready to help answer your questions, troubleshoot any problems, or direct you to other service options if necessary. Our goal is to solve your problem on the first call so you can get back to enjoying your eMachines product.

Contact a Customer Care representative by live chat, e-mail or phone.

Question:
Why is BigFix no longer supported on my eMachines computer as of April 30, 2009?

Answer:
For many years BigFix and eMachines have partnered to provide BigFix technology on computers to help provide fixlets for eMachines. Unfortunately, BigFix and eMachines have not chosen to renew their business partnership and therefore BigFix will no longer be provided on eMachines computers after April 30, 2009. Additionally, there will be no more updates for BigFix on existing eMachines computers after April 30, 2009 and therefore eMachines is recommending that you uninstall BigFix from your computers. This can be done via the fixlet you see in BigFix or you can use Add/Remove Programs in Windows XP or Uninstall or change a program in Windows Vista.

This innovative program gives you a fast and easy way of solving your computer problem. If your Customer Care representative concludes that your equipment needs a new part, it will be shipped to your door along with simple, step-by-step instructions on how to replace the defective part.

Contact a Customer Care representative by live chat, e-mail or phone.

If you are not comfortable replacing defective parts on your own, our Depot Repair team is at your service. A Customer Care representative will help you determine the problem and issue you a return merchandise authorization (RMA). Then, simply ship your unit to our repair facility and we'll restore it to working order and deliver it back to your home or business.

Contact a Customer Care representative by live chat, e-mail or phone.

We are proud to offer a nationwide network of Authorized Service Centers, giving you convenient access to expert repair services. Simply take your in-warranty unit to your nearest Authorized Service Center for diagnosis and repair and then pick it up when it is ready.

Please Note: Authorized Service Center repairs are only available for desktop PCs.

Contact a Customer Care representative by live chat, e-mail or phone.